You have 30 days from delivery to change your mind. Items need to be unused, in their original packaging and in resalable condition, and return postage is yours on a change of mind.

If something arrives damaged, faulty or not as described, email us within 14 days with your order number and a photo. We cover the return and send a replacement or a full refund.

Yes. We ship worldwide, and tracked shipping is free everywhere we ship — there is no separate shipping charge at checkout wherever you are.

The ComfortWave comes with your choice of AU, US, UK or EU plug. Pick yours on the product page before you add it to the cart.

Import duties, where your country charges them, are not included in the price.

Yes, on everything. Tracked shipping is free on every order, with no minimum spend and no international surcharge. The price on the product page is the price you pay.

Your order goes to our fulfilment partner as soon as it is placed, and you get a tracking number by email the moment it ships.

How long delivery takes depends on where you are. We would rather not quote a window we cannot stand behind — this store opened in July 2026 and we have not shipped enough orders yet to give you an honest number. The tracking link shows you where your parcel actually is, the whole way.

Yes. Once your order ships you get a tracking number by email. Enter it on our Track Order page, or use it on the carrier's own site.

All major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is secure and encrypted.

Email us within 12 hours of placing it and we will change or cancel it if we can. Once the order has gone to fulfilment we may not be able to.