Shipping policy

Shipping Policy — Trend Havens

Free tracked shipping across Australia. Below is how your order reaches you, and what happens if something goes wrong.

1. Order processing
Orders are processed within 1–3 business days of payment.
We don't process or ship on weekends or public holidays.
If anything holds your order up beyond that, we'll email you.

2. Delivery
Every order ships tracked, and you get the tracking number the moment it leaves.

We source through international suppliers, so delivery time depends on where you are, the carrier, and customs. We're a new store still building our own delivery record, so we won't quote you a number we can't stand behind. What we will do is give you tracking from dispatch and answer any question about where your order is.

If your order hasn't arrived in a reasonable time, email us and we'll chase the carrier.

3. Shipping fees
Shipping is free across Australia, and it's tracked. No minimum spend, no code to enter.
Outside Australia, shipping is calculated at checkout and shown to you before you pay.

4. Worldwide shipping
We ship internationally on most products.
Occasionally an item can't be sent to a particular country because of supplier restrictions. If that happens, we'll tell you and refund you in full.

5. Order tracking
Once your order is dispatched, you'll receive a confirmation email with your tracking details.
Tracking can take a little while to show its first scan. If yours isn't moving yet, it usually means the carrier hasn't scanned it in. Email us and we'll check.

6. Customs, delays and import duties
Orders can be held up by customs inspections, international routing, local postal delays, or seasonal volume.
We're not responsible for delays caused by customs or postal carriers.
Any import duties, taxes or customs fees are the customer's responsibility.

7. Incorrect shipping information
You're responsible for entering correct shipping details at checkout, and we're not liable for orders sent to an incorrect or incomplete address.
If you spot a mistake, email us straight away and we'll try to catch it before dispatch.

8. Lost or delayed packages
If your order is badly delayed or looks lost, check your tracking, contact your local courier, then email us.
We'll work with the carrier to sort it out.

9. Split shipments
Items in one order may ship separately depending on availability and supplier location, so you may receive more than one tracking number.

10. Undelivered orders
If a package returns to us after failed delivery attempts or a wrong address, reshipping costs may apply. Refunds, where eligible, exclude shipping fees.

11. Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12. Contact
Email: trendhavensgs@gmail.com
We reply within 24–48 hours on business days.