Privacy Policy

Privacy Policy

Last updated: June 2026

Trend Havens ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, shipping and billing address
  • Payment information: Processed securely through Shopify Payments — we do not store full card details
  • Order information: Products purchased, order history, and transaction details
  • Device and usage data: IP address, browser type, pages visited, and referring URLs (collected via cookies and similar technologies)
  • Communications: Messages you send us via email or contact forms

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Send marketing emails (only with your consent — you can unsubscribe at any time)
  • Improve our website and product offerings
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including:

  • Essential cookies: Required for the website and checkout to function
  • Analytics cookies: To understand how visitors use our site
  • Advertising cookies: Including the Meta Pixel (Facebook/Instagram), which tracks browsing behaviour to serve relevant advertisements and measure ad performance. You can opt out via Your Privacy Choices or through your Meta account settings.

Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers: Shopify, payment processors, shipping carriers, and email marketing providers
  • Advertising platforms: Meta (Facebook/Instagram) and Google, for advertising and analytics purposes
  • Legal authorities: Where required by law

Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent to marketing communications

To exercise these rights, contact us at support@trendhavens.com.au.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes in this policy, or as required by law. Order records are typically retained for 7 years for tax and legal compliance.

Security

We take reasonable steps to protect your personal information. Our website uses SSL encryption for all data transmission.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

Trend Havens
Email: support@trendhavens.com.au